Evaluating learning after the event can be a very expensive business, simply because
organisations limit their activity to "Internal Validation" which measures
immediate reaction to the training/learning and not the longer term cost benefits of the
training, or the process of learning transfer. The consequences of inadequate
evaluation can be measured in the cost of re training, learner frustration and
inadequate training packages that fail to deliver objectives
There
are three stages to evaluation:
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Internal
Validation is normally confined to the end-of-course "Happy Sheet" or by testing
of some sort. Did the course/trainer/trainee achieve what we asked?
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Evaluation
seeks to answer to the question, "Was it worth it?", in terms of whether the
learning event delivered what you wanted at a cost you were happy to pay. This is where we
measure savings in labour, time and resources, identified as a result of the training. In
addition we analyse the extent to which the line manager is allowing/enabling the newly
trained subordinate to apply what was learned and the extent to which the subordinate
applies successfully what was learned
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The
External Validation stage measures the transfer and application of the learning on the job
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Our consultants have a wealth of
experience in these areas and can assist you to:
Identify the different organisational
levels for Training Needs Analysis. Use a variety of methods to analyse training /
learning needs
Apply current information-gathering
techniques
Link your TNA work directly with the
design of evaluation
Evaluate the short and long-term effects
of training on the individual and the organisation
Use the results of evaluation to identify
future investment in training
Analyse high and low performance groups
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